1 Introduction
MegaBank Gambia Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Internet Banking service.
2 Information We Collect
We collect information that you provide directly to us when using our services:
- Personal identification information (name, email address, phone number)
- Account credentials (username, password)
- Financial information (account numbers, transaction history)
- Device and browser information for security purposes
- IP address and login activity logs
3 How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Internet Banking services
- Process transactions and send related information
- Verify your identity and prevent fraud
- Send you security alerts and account notifications
- Respond to your comments, questions, and requests
- Comply with legal and regulatory requirements
4 Information Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and audits
- Employee training on data protection
- Access controls and monitoring systems
5 Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent or at your direction
- With service providers who assist in our operations
- To comply with legal obligations or court orders
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
6 Cookies and Tracking
We use cookies and similar technologies to enhance your experience, maintain session security, and analyze usage patterns. Essential cookies are required for the service to function properly. You may control cookie preferences through your browser settings.
7 Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law or regulation.
8 Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to or restrict certain processing activities
- Withdraw consent where applicable
9 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. Your continued use of the service after any changes constitutes acceptance of the updated policy.